Frequently Asked Questions
Your journey should feel effortless. Below are answers to the questions we're most often asked.
If you need anything more, our concierge team is here to help.
What is included in the Signature Love Experience?
Your bespoke song is written, composed, and recorded around your personal love story.
This includes a 45-minute private appointment, handcrafted lyrics, personalised musical arrangement, professional studio recording, and a private listening link for you and your partner.
What is the Diamond Live Experience?
The Diamond Experience includes everything from the Signature Love Experience, plus a live premiere performance of your song.
From intimate candlelit dinners to grand wedding stages, the performance is tailored to your moment.
How long does the process take?
Each song is made by hand and is individual to each client.
If you have a time-sensitive occasion or simply wish your song sooner, please mention it in your personal appointment or email us at sirine@velorehouse.com.
Do you work with clients internationally?
Yes. From London to Tokyo and beyond, the Nightingale has carried our songs to lovers around the world.
All appointments are held virtually, and the Diamond Live Experience can be arranged globally.
What happens during the appointment?
Your appointment is a private 45-minute conversation where we explore your love story, musical preferences, and vision.
This is where the journey begins — shaping the emotional foundation of your song.
How much does it cost?
- Signature Love Experience: starting from £2,000
- Diamond Live Experience: available upon request (price varies with scale and location)
Each piece is handcrafted, and pricing reflects the level of artistry and personalisation.
Who owns the copyright to my song?
Velore House retains copyright to protect the integrity and originality of the work.
You receive a non-commercial personal-use licence and may share your song online, play it at events, or gift it.
If you wish to release the song commercially, please contact us about extended licensing options.
What is the refund or cancellation policy?
As each song is handcrafted and bespoke, we cannot offer refunds once the creative process has begun. That said, we are committed to fairness and integrity.
Please report any delivery problems in writing within 7 days of receiving your track to sirine@velorehouse.com
Still have a question?
Our concierge team is here to help.