Privacy Policy
Last updated: October 2025
At Velore House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, and location
- Love Story Details: Information about your relationship, occasion, and partner
- Payment Information: Processed securely through our payment providers
- Communication Records: Correspondence, feedback, and consultation notes
2. How We Use Your Information
We use the information we collect to:
- Create and deliver your bespoke song
- Communicate with you about your experience
- Process payments and provide customer support
- Improve our services and your experience
- Send you updates about our services (with your consent)
3. Data Protection
We implement industry-standard security measures to protect your personal information. Your data is stored securely and accessed only by authorized personnel involved in creating your bespoke experience.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only with:
- Service providers who assist in delivering your bespoke song
- Legal authorities when required by law
We may share anonymous, aggregated data for business purposes, but never in a way that identifies you.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
To exercise these rights, please contact us at sirine@velorehouse.com
6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. You can disable cookies through your browser settings, though this may affect site functionality.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.
8. International Data Transfers
Your information may be transferred and stored in countries outside your home country. We ensure appropriate safeguards are in place to protect your data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: sirine@velorehouse.com
Velore House